Customer Service Policy
Service Tenet
dogishumanus.it.com adheres to the service tenet of user-centric and professional efficiency, providing full-cycle and one-stop customer service for all global platform users. We cover pre-sale consultation, in-sale guidance and after-sales guarantee services, and strive to solve all shopping problems for users and create a reassuring pet health shopping experience.
Pre-Sale Service Content
Before users place orders on the platform, our customer service team provides professional product consultation services, including product ingredient introduction, applicable pet groups, efficacy characteristics, usage methods, preferential activity rules and other related content. We help users accurately select suitable pet health products according to their pet’s age, breed and physical condition, and answer all pre-sale questions patiently.
In-Sale Service Content
During the order payment and submission process, we provide order guidance, payment problem solving, address modification, order information adjustment and other services. For users who encounter abnormal order submission or payment failure, the customer service team will quickly locate the problem and provide solutions to ensure the smooth completion of user orders on dogishumanus.it.com.
After-Sales Service Content
After the order is completed, we provide logistics tracking inquiry, product use guidance, return and refund application processing, after-sales problem complaint and other services. We strictly abide by the 60-day free return and 5-10 working days refund mechanism, and follow up the whole process of after-sales problems to ensure that user rights and interests are fully guaranteed.
Service Feedback & Complaint Channels
Users can contact our customer service team through the authorized reseller support email support@dogishumanus.it.com for service consultation, feedback and complaint processing. We will respond to user messages efficiently and solve user problems in the shortest time, continuously optimizing service quality and user shopping experience.
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