Shipping Policy

Policy Introduction

This shipping policy applies to all order transactions on the dogishumanus.it.com e-commerce platform, standardizing the platform’s order processing, logistics delivery, and shipping service rules for all pet health products. All users who place orders on the platform shall abide by the contents of this policy, and we will provide consistent and transparent shipping services for global customers.

Order Processing Time

After the user successfully places and pays for an order on dogishumanus.it.com, our warehouse team will complete order sorting, inspection, and packaging within 1 to 3 working days. All products will be strictly inspected before shipment to ensure that the goods delivered to users are complete, qualified, and free of quality problems. Orders will be handed over to authorized reseller cooperative logistics providers immediately after processing is completed.

Global Delivery Time

The platform provides unified global logistics distribution services for all regions. There is no separate domestic and foreign delivery time distinction. The standard delivery cycle for all orders is 6 to 12 working days from the date of shipment. We do not provide additional expedited distribution services, and all orders will be delivered in accordance with the unified standard cycle to ensure the stability and safety of logistics transportation.

Shipping Fee Standard

All products on dogishumanus.it.com enjoy free shipping services, with no hidden shipping fees or regional surcharges. All order settlements are based on the unified USD currency standard of the platform, and users do not need to bear any additional logistics costs, realizing a pure free shipping shopping experience.

Logistics Tracking Service

After the order is shipped, users can obtain the logistics tracking number through the platform order page and track the real-time transportation status of the goods at any time. If there is logistics delay, package loss or other abnormal situations, users can contact our support team in time, and we will assist in solving the problem and following up on the whole process.

 

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