Terms of Service
Service Agreement Overview
These terms of service are the unified service agreement between dogishumanus.it.com e-commerce platform and all users, covering all service contents, service standards, rights and obligations involved in the user’s use of the platform’s shopping and after-sales services. Using the platform’s services means accepting all the clauses of this agreement.
Platform Service Commitment
dogishumanus.it.com promises to provide users with standard, transparent and high-quality e-commerce services, including accurate product display, standardized order processing, stable global logistics distribution, perfect return and refund guarantee and professional customer service support. We adhere to the principle of fair service for all global users, with no regional service difference.
Service Restrictions & Exclusions
The platform’s services are limited to normal user shopping and legitimate transaction needs. We do not provide services for illegal, improper or malicious transaction behaviors. For user losses caused by personal improper operation, non-compliant use or force majeure factors, the platform will not bear corresponding service responsibilities.
Agreement Update Rules
dogishumanus.it.com reserves the right to update and revise these terms of service according to platform operation and industry standard changes. The updated terms will be displayed on the platform page in real time, and will take effect automatically after publication. Users continuing to use the platform’s services will be deemed to have accepted the updated agreement clauses.
Dispute Settlement
In case of service disputes between users and the platform, both parties shall first resolve them through friendly negotiation. Users can initiate feedback through the authorized reseller email info@dogishumanus.it.com. If the negotiation fails, both parties shall resolve the dispute in accordance with the unified industry service norms and platform rules.
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