Refund Policy
Policy Overview
The refund policy of dogishumanus.it.com formulates standardized refund rules for all order transactions on the platform, protecting the legitimate shopping rights and interests of global users. This policy clarifies the return qualification, refund cycle, processing process and related service standards, ensuring that all refund operations are fair, transparent and standardized.
Return Qualification & Time Limit
The platform provides a 60-day long return period for all purchased products. Within 60 days after the user receives the goods, if the product has quality problems, does not match the description, or the user has reasonable shopping dissatisfaction, they can initiate a return application. All eligible return items support free return service, and users do not need to bear return shipping costs.
Product Return Requirements
To ensure the smooth processing of returns, the returned products need to keep intact packaging, unused status and complete accessories. The products shall not have man-made damage, pollution or excessive use traces. The platform will inspect the returned goods after receiving them, and only the products that meet the return standards will enter the refund processing procedure.
Refund Processing Cycle
After we receive and verify the returned goods on dogishumanus.it.com, we will complete the refund review and fund return within 5 to 10 working days. The refund will be returned through the original payment channel, and the arrival time of the fund is subject to the processing rules of the user’s payment institution. We will not delay the refund processing without legitimate reasons.
Non-Refundable Situations
For products damaged by human factors, privately disassembled products, products beyond the 60-day return period, and special customized products, the platform has the right to reject return and refund applications. We will strictly implement the policy standards to balance the rights and interests of users and platform operation norms.
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